The purchase of any travel services offered by INCREDIBLE MALNAD (hereinafter referred as ‘IM’) constitutes a contractual arrangement between IM (‘First Party’) and Client (hereinafter referred as ‘You’) (‘Second Party’). Booking of services with IM represents your unconditional acceptance of the terms & conditions set out herein. These terms and conditions shall be binding on you and all the travel companions booked by you.

Trekking and other outdoor activities provided by the IM depends on various factors and has inherent risks associated to life. IM does its best to reduce all types of risks, discomfort, and hazard to the best of their ability (within financial constraints), yet there are chances of accidents, mishaps, and deficiency in service.

Please ensure that you read carefully and understand these terms prior to confirming your booking.

Promotions

Pictures used on the website and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.

Fitness Responsibility

IM offers trip(s) and trek(s) that require varying levels of fitness. The level of difficulty can be based on the extent of physical stress, the terrain, weather and/or climate. The degree of difficulty for some trips can be physically demanding. To enable you to choose appropriately and prepare accordingly, carefully review the level of difficulty of each trip before booking the same.

IM doesn’t have any medical expert(s) and it is your responsibility to obtain medical advice, latest health requirements including inoculations and vaccines before you join a trip. IM takes no responsibility for your inability to cope with the level of difficulty on a trip. While there is no age limitation on any of IM trips, any disability, pregnancy, mental or physical or any other medical condition that may affect your fitness to complete the trek must be revealed at the time of booking the trip to IM. You also undertake that you and your travel companions, for whom you have signed up, do not suffer from any condition or disability that could create a hazard to your own wellbeing or to others on a trip.

Program Dates

You are solely responsible for verifying the correct dates mentioned on the travel documents.

Itinerary

IM reserves the right to modify or cancel the trip or part of the trip under circumstances, including but not limiting to Acts of God, road blockage, political unrest, sickness, accidents, events beyond IM’s control etc. Any extra cost arising from such circumstances shall be borne by you on the spot. Wherever possible, IM shall intimate you of such changes in advance or while on the trip.

Refund

No refund (Partial or otherwise) will be made if you voluntarily leave or drop out of a trip for any season after the trip has begun. No refunds will be made for any accommodation, transportation, sightseeing, meals or services not utilized.

In case, IM cancels the trip due to unforeseen circumstances, it would be happy to suggest you alternative trip/dates. You shall be notified of same. You may accept the alternate trip suggestion, voucher (with one-year redeemable limitation) or request another trip of your choice. The difference in cost, if applicable, will have to be borne by you. IM shall, under no circumstances, be liable for any additional costs, credit card charges, TAC(s), travel arrangements and so on, Refunds in such a scenario will happen as per our cancellation policy.

Refunds are not possible for any missed or unused services including voluntary/involuntary termination of the tour on account of sickness, death of a family member, late arrival on the tour etc.

IM is also not liable to pay any compensation for any loss arising as a consequence of trip curtailment, alteration, extension or cancellation due to any reasons. However, you expressly agree that, in any event, the maximum liability of IM will be limited to the trip cost paid to IM.

Luggage Responsibility

Baggage and personal effects are at your risk throughout the trip. You are solely responsible for your personal belongings while on the trip. IM is not responsible for the loss of baggage, goods, air tickets, passport, cash, traveller’s cheques, or any other travel document or item owned by you while on tour, whatever the cause.

On-trip Behavior

You are required to behave in a manner that is acceptable and conducive to group travel. IM reserves the right to terminate your trip (if you are found to be causing distress/annoyance to co-travelers, endanger/damage property of any supplier or of other traveling companions), without assigning any reason whatsoever. No refund for unused services is possible in such cases.

You also agree to abide by the authority of the group leader designated by IM. The decision of the tour leader is binding on all participants on matters that affect the safety or well-being of any person participating in the trip. Behavior that causes danger, distress or annoyance to others, or interferes with the mobility of the group can result in the group leader terminating your participation from the trip, with no right to refund for missed or unused services.

Smoking or alcohol consumption shall not be tolerated by IM during the trip/trek.

Protect the Environment

The entire trip/ trek would be through natural trails and we would spend most of the time in eerie forests, serene valleys, soothing hillsides or at golden beaches. You should know that it’s your duty to protect the environment and not create nuisances on the way by throwing your plastic materials and other wastes like packets of chips or wrappers of chocolates. IM shall not consider any such behavior towards nature. We expect you to be responsible and aware adults.

Amenities

IM makes every effort to ensure the comfort of our guests, but IM requests you to understand that the amenities around the trekking region may not be same as the ones you are accustomed to, at home. Weather is another factor that will have a direct impact on your journey. Hence, you are requested to have patience, enthusiasm and be prepared for compromising, before you choose to undertake this journey.

Awareness

You accept that the very nature of active, adventure travel requires a degree of personal risk. You are likely to visit places where political, cultural and geographical attributes might pose certain risks, dangers, and physical challenges. By booking a tour with IM, you accept that you are aware of the personal risks, dangers, and challenges that might arise and that you are aware of the risks involved. You hereby assume all such risk and release IM from all claims and causes of action arising from such damages or injuries or death resulting from these inherent risks. It is your responsibility to familiarize yourself with customs, weather conditions, physical challenges and laws in effect as well as your local embassy contacts in each destination.

Emergency Situations

In the event you fall ill or suffer an accident during the trip, all hospital expenses, doctor fees, repatriation expenses, evacuation from road or mountain, any other charges incurred as a direct or indirect result of your illness/accident are your responsibility.

Photography Rights

IM reserves the right to take photographs of you during the trip and to use them for promotional purposes. By booking a trip with us, you automatically grant us royalty-free, perpetual, worldwide and irrevocable license for using your images in photographs and videos that may be used for promotional material, website, social media, collateral and any other marketing and publicity materials.

Cancellation/ Refund Policy

If you cancel trek/plan before 7 days:

100% refund will be provided. (Payment gateway charges will be deducted)

If you cancel trek/plan before 3-6 days:

50 % of the actual amount of the trek. (Payment gateway charges will be deducted)

48 hours before the trek/plan:

No refund would be provided.

Additional charges would be deducted (based on from where you booked) if you cancel the trek at any given date (along with the scenario described above), as payment gateway/event listing partner charges.

For all the above choices, you can transfer your tickets to your friends. We would be more than happy to have them on board.